Writing for Business and Pleasure
Copyright by Stephen Wilbers
www.wilbers.com

 

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I'm sharing this next column with you for a personal reason -- I was flattered by all the nice things my readers had to say about me and my nasty letter contest. After acknowledging their generous, carefully worded messages to me, I offer some serious advice about what to do when you're tempted to let loose and blast away.  

First published October 10, 2003

Angry letters by the bagful

By Stephen Wilbers

 


Thank you for your enthusiastic response to my nasty letter contest. Your submissions were notable for their energy, incisiveness, and unabashed candor.

A number of you made a point of telling me how much you appreciated my sponsoring such an event.

Beverly, for example, opened her message to me with a compliment: "I think an idiot like you should stick to writing so-called columns, because as a contest manager you are totally inept."

Then, as any good writer would do, Beverly supported her point with examples:

"First, what numbskull would initiate a contest without a word limit? Maybe you don't have a life and would relish reading 2,000-worders?

"And second, what imbecile would stage a nasty letter contest without a deadline? With your I.Q., the cut-off was probably yesterday -- or maybe it's sometime in 2010?"

If I am interpreting her gentle irony correctly, Beverly is saying she appreciated the open-ended nature of my contest.

She wasn't the only person to pay me a backhanded compliment. Another reader, who gave his name as "Ramsey Clarke," wrote: "You must be dumber than brewer's yeast if you think anyone bothers to even skim your inane drivel you mindlessly call a 'column.'"

And so it went, one lively entry after another, writers in their element, writers having a little fun, writers expressing themselves crudely, even obscenely, and every one of them demonstrating a certain tenderness toward yours truly. To say that I was overwhelmed would be an understatement.

And the winner of the Nasty Letter Contest? Ah, the winner.

For me to single out one person as the winner -- with so many worthy contestants -- would be a disservice to all the good people who took time to share their thoughts with me.

And so I hereby declare every one of them a winner, knowing that my decision is likely to inspire them to even greater efforts to express their appreciation of me, my contest, and my column.

So, you may be wondering, what was the point of my contest? My answer: Although nasty letters are fun to write, they're not always the best way to win your argument. Not every reader will enjoy reading them as much as I did.

When getting your way is more important than getting even, you might want to take a different approach:

•Avoid personal attacks. The best way to offend someone is to question that person's competence, intelligence, or integrity. But if you succeed, all you've done is make someone angry.

•Express restrained anger. Controlled anger is generally more effective than unbridled fury.

•Propose a solution. Tell the reader how you want the issue to be resolved. Be explicit about your expectations.

•Be brief. A one-page letter is more likely to be read in its entirety. Stick to the point.

•Wait before sending anything written in anger. Take time to cool off. It's fine to draft in the heat of passion, but you should revise in the cold light of day.

Taking this approach may not be as much fun as writing a nasty letter, but it's likely to be more effective.

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